You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We have put in our best efforts to give you high quality products, latest designs and value for money. However, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible. To help us achieve this, we would ask you to take a moment to read the information provided below.
Refunds/ Exchange will be processed as quickly as possible. Items may be returned to us for refund or exchange within 20 working days from the date of delivery. However we aim to process the refunds within 5-7 working days, but customers should allow up to 15 working days for the refunds to be made.
Enclose all the items you wish to return in their ORIGINAL CONDITION and safely packed in a packet, with our return address marked clearly on it.
Customers can look for a reliable and reasonably priced postage service. Management will not refund any postage charges while returning.